How AEs Champion Long-Term Customer Success

Account Executive Jason will tell you that his greatest joy is helping his customers transform their technical roadblocks into real-world wins.

Let’s learn more about how Jason drives customer success—and how Confluent’s one-team culture fosters seamless collaboration and better outcomes for customers.

How have you grown or changed since joining Confluent?

Working at Confluent has been hugely beneficial to my career in software sales. I’ve had fantastic sales leaders who consistently invested their time and effort in my success. My experience here has been instrumental to expanding my understanding of how market trends translate to buying decisions—and how to skillfully navigate complexities with my customers to deliver mutually beneficial outcomes.

What's unique about Confluent's company culture? What’s one question you would tell people to ask about the culture during their interviews?

Confluent has an incredibly collaborative culture that spans across all teams and departments. We truly operate as one team in achieving our individual, team, and company goals. Based on my career experience, that’s really unique and one of the best things I’ve experienced in my time here.

When interviewing, everyone should ask about how Confluent operates as one team and how that strengthens the company.

What motivates you to excel in your role, and how does Confluent support your ambitions?

The leaders I’ve had the pleasure of working with these past two and a half years have shown their strong commitment to helping me achieve my goals. It’s really motivating to work with people who care not only about my success as it relates to Confluent but also that I have the opportunities and experiences necessary to develop and grow my skill sets. I have a clear trajectory to advance in my career here at Confluent, and I’m grateful for the opportunity.

What’s the best part about interacting with customers, in your experience?

The best part of interacting with my customers is that I get to work with really smart engineers to solve really complex problems. Being able to lean on a cohort of subject matter experts, solutions engineers, and technical leadership helps customers innovate and leverage our expertise to solve their biggest technical challenges. It’s not an easy job, as any account executive will tell you, but it’s very satisfying to see customers launch exciting new products and functionality that makes a tangible difference in their customers’ and users’ lives.

Rapid-fire questions: phrase/few words

1. What job did you want to have when you were a child?

   1. Professional soccer player

2. What’s the best decision you made in your career?

   1. Finding a mentor was pivotal and allowed me to accelerate my knowledge and experience in the industry.

3. What’s your favorite TV show set in an office?

   1. The Office and Workaholics

4. What’s your work-from-home must-have?

   1. Ginger Ale and Yerba Mate

5. If you could have your team off-site anywhere in the world, where would it be?

   1. Turks and Caicos

6. What’s your favorite way to unwind after work/on the weekends?

   1. Happy hour and bowling